Technical Support Engineer
Title: Technical Support Engineer – P06
Job Type: Full Time
Required Travel: 0-10 % As Needed
Relocation Assistance: None
Location: Mexico City
We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
Responsibilities:
Please no phone calls. Principals only. No recruiting agencies.
We offer a comprehensive and competitive total compensation and benefits package, and a collaborative work environment. Gigamon, LLC is an Equal Opportunity Employer. All offers of employment with Gigamon are contingent upon the successful completion of a background and reference check. We reserve the right to determine the suitability of an applicant for a position based on an evaluation of all available information.
The job description is representative of typical duties and responsibilities for the position, and it is not all inclusive. Other duties and responsibilities may be assigned by Gigamon based on the Company’s needs.
Qualifications:
· Solid knowledge of TCP/IP, and OSI networking model.
· Excellent problem solving and multitasking skills with ability to organize and prioritize responsibilities effectively in order to meet deadlines.
· Preferred experience with Private/Public cloud platforms (VMware, AWS, Azure etc.).
· Preferred certifications - Associate/professional level Industry certs in Networking/ Cloud technologies.
· Excellent problem solving and multitasking skills with ability to organize and prioritize
· Fun to work with – for our customers and your team