UI/UX Designer – Enterprise Systems

Summary / Objective

The UI/UX Designer is responsible for designing, validating, and clearly defining intuitive, feasible user experiences for complex enterprise systems. This role translates business objectives and user needs into well-defined user flows, functional specifications, and acceptance criteria that are ready for implementation.

This position works end-to-end across design, product, and engineering, ensuring that enterprise platforms—such as Billing & Rating—are delivered with clarity, functional correctness, and alignment to business intent. The role leverages UX/UI artifacts, specification-driven practices, and Artificial Intelligence (AI)–assisted techniques to reduce ambiguity, improve delivery quality, and accelerate feedback loops.

This is not a purely visual design role; it is a hybrid UX role focused on correct delivery through strong UX understanding, functional precision, and collaboration with engineering teams.

Essential Responsibilities

• Map end-to-end user journeys, business processes, and friction points to clarify dependencies and improve overall product experience.
• Define and document product behavior through:
• User flows
• Interaction scenarios
• Key decisions, assumptions, and edge cases
• Design, review, and validate UX/UI artifacts ranging from low-fidelity wireframes to high-fidelity designs, ensuring consistency and functional accuracy.
• Create and review interactive prototypes to validate proposals and align with stakeholders.
• Collaborate closely with Product Managers, Engineers, and Designers to align on scope, behavior, and implementation details.
• Define, document, and validate acceptance criteria aligned with business outcomes.
• Apply AI-assisted tools to:
• Generate and refine test and validation scenarios
• Identify functional gaps, inconsistencies, or ambiguities
• Analyze complex workflows and system behavior
• Ensure end-to-end functional quality across enterprise platforms, including Billing & Rating.
• Perform visual and functional quality assurance prior to release to ensure implementations match approved design and behavior.
• Track deliverables, dependencies, and issues using Azure DevOps, and actively participate in Agile / Scrum ceremonies.
• Support and reinforce Specification-Driven Development practices across delivery teams.

Actively leverage Artificial Intelligence (AI) tools as part of daily design, analysis, and validation activities.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in UI/UX Design, Product Design, or hybrid UX/Product roles.
• Strong foundation in:
• UX principles
• Interaction design
• Functional validation and edge-case thinking
• Proven ability to analyze complex processes and translate them into clear, actionable specifications.
• Experience collaborating closely with product, engineering, and cross-functional stakeholders.
• Familiarity with Agile workflows and delivery tracking tools.
• Experience working in Agile / Scrum environments.
• Candidates who do not hold the certification upon hire are expected to obtain it within the first 90 days through company-provided Udemy training.
• English proficiency (conversational and technical) – REQUIRED
• Spanish language skills – Nice to have

Preferred Qualifications

• Strong experience using Figma for:
• User flows
• Wireframes and high-fidelity designs
• Design systems and reusable components
• Familiarity with Google Stitch, Pencil.dev, or other AI-assisted design and prototyping tools.
• Experience reviewing implementations against design intent (visual and functional QA).
• Exposure to AI-assisted design, quality, or analysis workflows.
• Basic understanding of frontend constraints and backend integrations (APIs, data-driven behavior).
• Experience working on enterprise, SaaS, financial, billing, or ERP systems.